Frequently Asked Questions

How and when can I book?

1. Visit our website and navigate to the Packages page.

2. Select your base package and any add-ons.

3. Choose your preferred delivery date window.

4. Complete payment via credit card or e-check.
   You’ll receive a confirmation email with all details within 24 hours.

Which areas do you serve?

We deliver and install across Birmingham’s premier neighborhoods, including Homewood, Mountain Brook, Vestavia Hills, North Shelby County, and Hoover.

What is your cancellation or rescheduling policy?

• Cancellations made more than 7 days before delivery: full refund.

• Cancellations 3–7 days before delivery: 50% refund.

• Less than 72 hours’ notice: no refund.

• Rescheduling requests are welcome up to 48 hours before your slot (subject to availability).

What happens if it rains on my delivery day?

We monitor the forecast closely. If heavy rain or storms threaten your porch install, we’ll proactively reach out to reschedule at no additional cost.

Do I need to prepare my porch?

Simply clear the area of breakables, hoses, or furniture on the day of delivery. Our team handles the rest—positioning, cleanup, and photo proof (if you’ve added design & setup).

Will you photograph my porch?

Yes—if you choose the Design & Setup add-on, we’ll take marketing-safe photos of your display. We protect your privacy by never sharing personal or identifiable details. You can opt out during check out.

How do I contact Pumpkin Perch with additional questions?

• Email: hello@pumpkinperch.com
• Call/Text: (205) 427-3236
• Or fill out the contact form on our Contact Us page for a response within 24 hours.