Terms and Conditions

Last updated: July 29, 2025

Welcome to our pumpkin delivery and design service. These Terms and Conditions govern your use of our website, ordering process, delivery, pick-up, and design services. Please read them carefully. By placing an order or using our services, you agree to be bound by these terms.

1. Definitions

  • “Service” refers to pumpkin selection, delivery, curbside pick-up, and design offerings.

  • “Customer” means any individual or entity that places an order or uses our Service.

  • “We,” “us,” and “our” refer to the pumpkin delivery and design business operating in Mountain Brook, Homewood, Vestavia Hills, Hoover, Greystone, Eagle Point, and the Over the Mountain Area.

2. Orders and Payment

  • Orders may be placed online via our website. A valid payment method is required at checkout.

  • Prices are as listed and include applicable taxes unless noted otherwise.

  • We reserve the right to modify prices for promotional offers without prior notice.

  • Payment is processed immediately upon order confirmation.

3. Delivery and Pick-Up

  • Delivery windows are scheduled at checkout. We strive to deliver within your selected window but cannot guarantee exact times.

  • Curbside pick-up is available at our Greystone workshop. Customers must present their order confirmation upon arrival.

  • We are not liable for delays caused by weather, traffic, or carrier issues.

4. Custom Design Services

  • Custom designs include carving, painting, stenciling, and preserved finishes as selected during ordering.

  • We require clear instructions and, if applicable, reference images at the time of order.

  • Minor variations may occur due to the natural shape and texture of each pumpkin.

5. Cancellations, Returns, and Refunds

  • Orders may be canceled up to 48 hours before the scheduled delivery or pick-up time for a full refund.

  • Cancellations within 48 hours are subject to a 50% refund.

  • Freshness issues or design errors must be reported within 24 hours of delivery or pick-up for review.

  • Approved refunds are issued via the original payment method within 7 business days.

6. Limitation of Liability

  • Our maximum liability for any claim related to our Service is limited to the total amount paid by the Customer for that order.

  • We are not responsible for any indirect, incidental, or consequential damages arising from use of the Service.

  • In no event shall we be liable for more than the amount the Customer paid for the affected order.

7. Intellectual Property

  • All content on our website, including images, logos, and text, is owned or licensed by us.

  • Customers may not reproduce, distribute, or create derivative works from our content without written permission.

8. Privacy and Data Protection

  • We collect personal information necessary to process orders, communicate with Customers, and improve our Service.

  • Our Privacy Policy explains how we handle and protect your data.

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Alabama, without regard to its conflict of laws principles.

  • Any dispute arising under these Terms shall be resolved through binding arbitration in Jefferson County, Alabama.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes take effect when posted online. Continued use of our Service constitutes acceptance of the updated Terms.

11. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us at:

  • Phone: (205) 427-3236

  • Email: hello@pumpkinperch.com

Thank you for trusting us with your pumpkin delivery and design needs. We look forward to making your Over the Mountain autumn season unforgettable!

Looking for more? Check out our Privacy Policy, FAQ page, and detailed Fall design galleries for inspiration and peace of mind.